CANCELLATION POLICY
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CONTACT INFORMATION
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I require a 24-Hour Cancellation Notice (except in the case of emergency or illness. Note: forgetting to tell me about a birthday party or social engagement does not qualify) The client is responsible for the cost of the missed lesson.
Please use your best judgment when scheduling a time that works for you. If you know well in advance that you cannot attend lessons (i.e. planned vacations), for scheduling purposes I would prefer to know sooner rather than later. My contact information is listed below.
One purpose of this policy is fairness to skaters that only do pick-up lessons. IF I am able to fill the time slot with another student, the client will NOT be responsible for the cost of the lesson. This is standard operating procedure with the majority of KCI coaching staff.
Thank you for your cooperation!
Please use your best judgment when scheduling a time that works for you. If you know well in advance that you cannot attend lessons (i.e. planned vacations), for scheduling purposes I would prefer to know sooner rather than later. My contact information is listed below.
One purpose of this policy is fairness to skaters that only do pick-up lessons. IF I am able to fill the time slot with another student, the client will NOT be responsible for the cost of the lesson. This is standard operating procedure with the majority of KCI coaching staff.
Thank you for your cooperation!
Kettler Capitals Iceplex
627 North Glebe Road
Arlington, VA 22203
(703) 243-8849
627 North Glebe Road
Arlington, VA 22203
(703) 243-8849
